Return Policy
We do our best to ensure the accuracy of every order that is shipped out. Please check the accuracy of your order upon receipt. Any errors or damaged items must be reported to us within 5 days of receipt of your order.
For health and safety reasons, food and perishable products are not returnable or exchangeable except in cases in which we shipped the incorrect item.
Returns are allowed within 30 days on non-edible/perishable items that are in new and unused condition with all of the original packaging, manuals, accessories, etc. There will be no refund of shipping charges except in cases in which Chef Ty Kotz shipped the incorrect product. If a product is found to be defective or damaged during shipping you will have the option to receive a replacement or a refund of the purchase price and shipping charges.
To return merchandise for a credit or a refund, pre-approval is required. Please contact us via email as soon as possible.
There will be NO refund on original shipping charges or on return shipping charges, (unless we have made an error or incorrect items were sent). Please do not send any returns C.O.D. as they will not be accepted.
When we receive the returned items, a full refund will be issued in the form of payment that was used to make the original purchase.
If you receive damaged goods, please notify us within 5 days of receiving your order. Please, save your shipping box and packaging because it will need to be inspected by the carrier. If the box is discarded, claims cannot be filed for damaged goods or items.
Any order sent to a customer that is refused or is undeliverable will be charged the full shipping costs, including return shipping charges to Chef Ty Kotz. Undeliverable packages are treated similarly to orders for which an incorrect address has been provided by the customer or orders where the carrier has made three attempts to deliver and no one is available to accept the package.
If you have given us an incorrect address at the time of ordering, we will reship the order at your expense.
Please reach out to us at tymkotz@gmail.com with any questions concerning our return and refund policy.
Items that are considered edible or perishable products and not returnable or exchangeable include, but are not limited to, the following:
All types of Hot Sauces
CONTACT US
For more information about our return policy, if you have questions, please contact us by e-mail at tymkotz@gmail.com or by using our contact form at https://cheftykotz.com/contact.